The photo comes before the payment.
Most of this guarantee is just how the app works. The rest is what we do when a job isn't right. We work it through with you and the mower until it is.
Six rules the app enforces on every job
Photo before payment
A mower can't mark a job done without a photo. You see it before anything is charged.
You approve, then you pay
Your card is charged only when you tap approve - or 48 hours after the photo arrives if you don't respond, so mowers aren't left hanging. We email you 24 hours before that happens.
The bid is the price
A mower can't change it on the doorstep. If a job is bigger than described they ask through the app before starting, and nothing changes unless you accept.
Reviews only from paid jobs
Nobody can review a mower they didn't actually hire through Mowie. No fake stars, and we don't remove a review for being negative.
Verified ABN, verified identity, a phone call
Every mower has passed an ABN check and Stripe's identity verification, and a person has spoken to them, before they can see your lawn or bid.
Reliability tracking
No-shows and late jobs cost mowers their place in the queue. Repeat offenders are removed, with written reasons and a chance to respond.
Don't approve. Raise an issue.
Tap raise an issue, add a photo, tell us what happened. Then:
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1
A return visit first
The mower has 48 hours to propose a return visit date to make it right, which is usually the fastest fix.
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2
Then we step in
If that doesn't fix it, a person at Mowie looks at the photos and the listing, hears from both of you, and decides, normally within 24 hours of both sides responding. That can mean the full price, a reduced price we propose and you and the mower both agree to, or no charge where the work wasn't done. A reduced price takes effect only when you've accepted it from your job page and the mower has from theirs. Nothing is charged until it's settled.
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3
Already approved or auto-approved?
You can still raise an issue for 7 days; that window is for Mowie's process only and doesn't limit any claim you have against the mower. By then the mower has been paid, and Mowie doesn't fund refunds itself: through our process, a refund is paid where we find the mower didn't do what was booked or behaved badly, and we pay it from what we recover from the mower, so it may take some days. If the work was done properly, the mower keeps their pay. Your rights under the Australian Consumer Law against the mower are separate and don't depend on our process.
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4
Damage?
Tell us before you approve and nothing is charged while the claim is open. We tell the mower first and give the two of you 2 business days to sort it directly; after that we give you the mower's business name, ABN, business email, contact mobile and insurance details (insurer and expiry; the certificate is available on request) so you can claim. The claim itself is between you and the mower or their insurer; we don't decide it. If it's still open after 30 days we settle the job with you both by agreement.
Every outcome comes with a written reason that you and the mower both see. If a job ends at a reduced price, it's a price you and the mower have both agreed to, and the mower is paid on that amount.
Before · Sat 9:40am
After · Sat 11:05am
What we're not
Mowie is a marketplace. We're not the mowing company and we're not an insurer. Mowers are independent businesses with their own obligations under the Australian Consumer Law. Whatever we do to put a job right sits on top of your rights against them, not in place of them. The Insured badge means the mower has given us a current public liability certificate; we check the document and its expiry date, not the policy with the insurer. See the terms for the legal version.
See how it goes on your lawn.
Free to list, and no card until you hire. Every bid is emailed to you as it lands.