Terms of use

Version 13 September 2026 · Mowie Pty Ltd

The short version. Listing is free and you're not obliged to hire. When you accept a bid you're hiring an independent mower at their price; Mowie collects the payment for them. Nothing is charged until you've seen the photo (or 48 hours after it arrives if you don't respond - we remind you first). If something's wrong, raise an issue before approving, when it's easiest to put right, or up to 7 days after (that window is for Mowie's process only; it doesn't limit any claim you have against the mower). Once a mower has been paid, a refund comes from the mower, not from Mowie. The full terms follow; they're the ones that count.

1. Who we are and what Mowie is

Mowie is operated by Mowie Pty Ltd ("Mowie", "we", "us"). Mowie is an online marketplace that connects people who want their lawn mowed ("customers", "you") with independent lawn mowing businesses ("mowers"). We are a venue and, for payments, each mower's limited payment collection agent. We don't perform mowing services, employ mowers, or supervise their work. Every contract for mowing is between you and the mower you hire. These terms are the contract between you and Mowie about using the platform; mowers are bound by our vendor terms. Our privacy policy and guarantee page form part of these terms.

2. Your account

You must be 18 or over. Give us accurate details, keep your password to yourself, and tell us straight away if you think someone else has used your account - you're responsible for what happens under it until you do. You accept these terms by ticking the box when you create your account, and we ask you to accept them again when they change; we keep a record of when you accepted and which version. Until you accept an updated version you can browse, but not hire. We confirm your email address by a link. To publish a listing you need an Australian mobile number, which we confirm with a code we text you; the mower you hire can call you on it on the day. One person per account. You can delete your account at any time from the account page once no job is in progress; section 10 says what happens then.

3. Listings and bids

Listing a lawn is free and puts you under no obligation to hire. What you tell mowers - lawn size, condition of the grass, access, gate, dog, obstacles - is what they price from, so it needs to be accurate. Approved mowers near you see the lawn outline, your photos and those details; they don't see your street address, your phone number, a gate code, or whether anyone will be home until you hire them (the privacy policy sets this out).

Mowers set their own prices; we don't set them, and the price guide we show is an estimate only. Accepting a bid creates a contract between you and that mower for the service described, at the bid price, on or after the mower's stated earliest day. A "standard visit" means mowing, edging, trimming and blowing off paths, with clippings handled the way you chose; anything else is an extra to be agreed in chat before work starts.

The bid is the price. If a mower finds the job materially bigger than you described, they may ask through the app, before starting, to change the price for that visit; you can accept or keep the original price, and nothing changes unless you accept. If a mower asks you for more money on the day, or for cash or a bank transfer, don't pay it - decline in the app and tell us at info@mowie.com.au. Mowers who do this are removed.

A listing without a hire closes after 72 hours; you can relist it. Bids are the mowers' own offers and may be withdrawn until you accept.

4. Bookings, scheduling and cancellation

The scheduled date is the mower's stated earliest day. A mower may move a job for weather with notice through the app; we tell you when they do, and when they're on their way.

Cancelling. Until the mower starts work you can cancel from the job page, whether the job is scheduled or the mower is on the way - there's no cancellation fee and nothing is charged; we tell the mower. Once work has started the job is completed and charged like any other. We may limit an account that repeatedly cancels at short notice. A mower can also hand a booked job back through the app with a reason you read: your listing reopens, the other bids stand again, we tell you, and nothing is charged. If the mower doesn't turn up and hasn't told you or us, that's a no-show: tell us, it counts against them, and you can relist. A cancellation on the day is recorded with the reason the mower gives. Make the lawn accessible as you described (gate unlocked or code given, dog secured); if a mower can't do the job because access wasn't as described, that doesn't count against them.

Regular mows. If you make a job recurring - or accept a mower's offer of a regular spot - the same mower comes back at the same price, on the same day of the week, at the frequency you agreed. Visits are worked out from the first one (for example, every second Tuesday), so skipping or moving a single visit doesn't shift the ones after it. We create each booking about 7 days ahead and email you both; the visits beyond that are shown on your plan page as planned dates, and nothing is charged until a visit is done and approved.

From your plan page you can, at any time and at no cost: skip the next visit, ask your mower to move a single visit to another day, pause the plan (with an optional date for it to start again by itself), or end it altogether. Ending a plan cancels anything already booked and you won't be charged again.

Changing a regular mow. The day, the frequency and the price are fixed until you both agree otherwise. Either of you can propose a change - a different day, a different interval, a different price - from the plan page; the other accepts or declines in the app, and nothing changes unless it's accepted. An unanswered proposal lapses after 7 days and the plan carries on unchanged. A mower proposing a price change must give a reason, which you'll see. If a mower changes the price of a regular mow anywhere other than here - on the doorstep, by text, or by asking for cash - don't pay it; decline and tell us at info@mowie.com.au. A mower can also end a regular arrangement, in which case we tell you and you're free to list the lawn again. On an NDIS plan-managed regular mow the hourly rate and the time stay as they were on the job the plan started from. Only the day and the frequency can be changed here, and a different rate or time means ending the plan and listing the lawn again.

5. Payments

Payments are processed by Stripe under Stripe's own terms; your card is entered with Stripe and we never see the full number. When you accept a bid you authorise us, as the mower's limited payment collection agent, to charge your saved card for the bid amount (or a changed price you accepted in the app, or a reduced price you and the mower have agreed under section 6) when you approve the completed job - or automatically 48 hours after the mower marks the job complete with a photo if you take no action. We email you 24 hours before an automatic approval. Automatic approval authorises the charge; it isn't your acceptance that the work was done properly, and section 6 still applies. On the morning of a visit we place a pre-authorisation (a hold) for the agreed price on your saved card; it appears as pending at your bank and reduces the available balance on a debit card, is released if the visit is cancelled or skipped, and is only captured when the job is approved. If the hold is declined we tell you and the mower before the visit and ask you to update your card; the mower may move the visit to a later day; and if the card still can't be confirmed 48 hours after the first decline, the booking is cancelled, nothing is charged, and you can't list or hire again until a working card is saved. A reduced price takes effect only once you have accepted it from your job page and the mower has from theirs; nothing is charged until both have. Paying Mowie discharges your payment obligation to the mower. We never hold your funds: Stripe moves the money to the mower, and our commission (10% of the job price plus GST on the commission) and Stripe's card processing fee are deducted from the mower's side, never added to your price. Mowie charges customers nothing - no fees, no booking fee.

We issue your receipt on the mower's behalf. If the mower is registered for GST, the price includes GST and the receipt shows their ABN. If your card is declined the job stays approved and owing: we email you, you can pay with the same or another card from the job page, and we may retry the card on file over the following days before a person contacts you. The mower's pay is delayed until it goes through. You can add or remove saved cards from your account, except the last card while a job is in progress.

Paying with NDIS funding. Mowie is a general lawn mowing marketplace, open to anyone with a lawn. It isn't an NDIS provider, and arranging NDIS supports isn't what it is run for. Mowers are independent businesses, and most aren't registered NDIS providers; one that is carries a badge once we've checked the NDIS Commission's register. We don't see your plan and can't tell you whether it funds a mow: that's between you, your plan and whoever manages it. If you self-manage your funding, you book and pay by card like any other customer and claim the cost from the NDIS yourself, using the receipt we issue on the mower's behalf, which shows the mower's business name and ABN, the address, the date of the mow and the amount. If you tell us on the listing that the mow is NDIS-funded, the receipt also names the participant and describes the support, and you can download a copy from the job page. Mowie never claims from the NDIA for you, and never receives, holds or pays out NDIS plan funds.

If your funding is plan-managed, say so when you list. Mowers then bid an hourly rate and the time they expect the visit to take, and no card is charged for that job. After you approve it, the mower's invoice goes to your plan manager in the mower's name, for the time actually worked at the rate bid, and your plan manager pays the mower directly. That money never passes through Mowie, and it is the only kind of Mowie job paid by bank transfer. The invoice needs the participant's name and NDIS number and your plan manager's details. You can save them on your account so you aren't asked again, and remove them at any time; the privacy policy says who sees them. Whether the plan pays the invoice is between you, your plan manager and the mower. Mowie isn't the mower's collection agent for it and doesn't guarantee it, and if the plan doesn't pay, the mower can look to the person who booked the mow. We don't arrange mows for funding the NDIA manages itself, which can only go to registered providers.

6. If something's wrong: issues and the 7-day window

If you're not satisfied, don't approve: raise an issue from the job page, with a photo if you can. Your card isn't charged while an issue is open, and nothing is charged for a job that wasn't done. We tell the mower what you've said, and they're offered a return visit first, within 48 hours: they propose a date from the job page, and if you don't answer within 3 days that date stands as accepted. After the return visit you have 48 hours to approve or raise the issue again; if you do neither, the job is approved at the full price. If a return visit doesn't fix it, or isn't appropriate, a person at Mowie - not a bot - looks at the photos and the listing, hears from both of you, and decides, normally within 24 hours of both sides responding. The outcome is one of three: the job is approved at the bid price; we propose a reduced price, which applies only if you and the mower both agree to it; or, where the work wasn't done, nothing is charged. Every outcome is recorded with a written reason that you and the mower both receive. If we find an issue had no basis, we may check your future listings before they go live.

After a job has been approved - by you or automatically - you can still raise an issue for 7 days, and we work through it the same way. That window is for Mowie's process only; it doesn't limit any claim you have against the mower. By then the mower has been paid, and Mowie doesn't fund refunds. Through Mowie's process, a refund is paid where we find the mower failed to do what was booked or misconducted themselves; we pay it from what we recover from the mower, so it may take some days. That process is separate from your rights under the Australian Consumer Law against the mower, which are not conditional on it. If the work was done properly, the mower keeps their pay. We may, at our discretion, make a small goodwill payment in a particular case; that's ours to decide and not something you should expect. None of this limits your rights: the Australian Consumer Law gives you guarantees against the mower as the supplier of the service, including that it's done with due care and skill, and those guarantees can't be excluded, so you may pursue a remedy from the mower directly whatever the outcome of our process (see section 11). See our guarantee page for the plain-English version. An NDIS plan-managed job is the one exception to the 7-day window: raise any issue before you approve, because once the mower's invoice has gone to your plan manager Mowie holds no money for that job and has none to recover or refund. After that it is between you, your plan manager and the mower, and your rights against the mower under the Australian Consumer Law are untouched. If you and the mower agree a lower price before you approve, the invoice bills it as a shorter time at the rate bid, so it can come to a few cents under the figure you agreed.

7. Damage, insurance and the Insured badge

Mowie doesn't insure mowers' work. Our issue process deals with the quality of the mow; damage to property is handled separately, as below. A mower shows an Insured badge when they've given us a certificate of currency for public liability insurance whose expiry date hasn't passed; we check the document and the date, not the policy with the insurer, and cover may have conditions and excesses - ask the mower for a copy if it matters to you. Where a mower hasn't provided a certificate we tell you before you hire and ask you to acknowledge it. Any claim for damage is between you and the mower (and their insurer, if they have one).

If a mower damages your property, tell us within 7 days through the job page or info@mowie.com.au. We tell the mower first and give the two of you 2 business days to sort it directly; after that we give you the mower's business name, ABN, business email, contact mobile and insurance details (insurer and expiry; the certificate is available on request), so you can make a claim directly or through their insurer. Mowers agree to this when they join, and we ask them to respond to you within 2 business days. If you tell us before the job is approved, payment is held and nothing is charged while the claim is open. The claim itself is between you and the mower or their insurer; Mowie doesn't decide it. A hold lasts at most 30 days, after which we settle the job with you and the mower by agreement: paid, reduced, or no charge. If you don't agree to a settlement at the end of the hold, the job is charged only where the work itself was done, and your damage claim continues. Unresolved damage complaints count against a mower and lead to removal.

Your side of it: keep pets secured, and tell mowers about hazards they can't see - sprinkler heads, cables, hoses, buried things, soft ground. You're responsible for damage caused by a hazard you knew about and didn't mention.

8. Photos, reviews, messages and your content

You own what you upload. You give Mowie a non-exclusive licence to store your photos and listing details, show them to the mowers who need them, and show completion photos of your lawn on our public suburb pages without your name, address or exact location. That licence ends when you delete your account, and you can ask us at info@mowie.com.au to stop using a particular photo publicly at any time. We remove embedded location data from photos and resize them on upload.

Only customers who have paid for a job through Mowie may review it. Reviews must be honest and about the service. We don't edit reviews, we don't pay for them, and we don't remove a review for being negative; we remove reviews that are unrelated to the job, contain personal information beyond the work, or are abusive or unlawful. Messages in the app are between you and the mower you hired; we can read them to resolve an issue or a safety concern.

9. Acceptable use

Give true information. Don't use Mowie to harass, threaten or discriminate against anyone. Don't post false listings, don't use mowers' contact details for anything other than the job, don't scrape or access the platform by automated means, and don't try to break or bypass its security. Pay for jobs booked through Mowie through Mowie - that's what makes the photo-before-payment guarantee and the issue process work. The one exception is an NDIS plan-managed job, which is paid on the mower's invoice as section 5 sets out. Whether you and a mower choose to work together outside Mowie afterwards is up to you.

10. Suspending and closing accounts

You can delete your account at any time once no job is in progress; we anonymise your details as the privacy policy describes, and keep transaction records as tax law requires. We may suspend or close your account for a breach of these terms - a false listing, abuse of a mower, non-payment, fraud. For anything other than safety or fraud we'll tell you why and give you 7 days to respond before we act, and any job in progress is completed or cancelled fairly.

11. Your consumer rights and our liability

The Australian Consumer Law applies. For the mowing itself, the consumer guarantees - that services are provided with due care and skill, are fit for purpose and are delivered within a reasonable time - are the mower's obligations as the supplier and can't be excluded by these terms or the mower's; our issue process helps you get a remedy from them, and doesn't replace your right to seek one directly. For Mowie's own service, the platform, those guarantees apply to us and we'll fix problems with it.

For the platform, the consumer guarantees apply to us in full. Beyond those guarantees, and to the extent the law allows, our liability to you is limited to re-supplying the service, and we aren't liable for the acts or omissions of mowers or other customers, or for loss that wasn't reasonably foreseeable. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded, and nothing limits our liability for our own fraud or for negligence causing death or injury.

12. Privacy and maps

Our privacy policy explains what we collect, who sees what (including exactly what mowers see before and after you hire them), where data is stored, and which decisions are automated. By using Mowie you agree to it.

Google Maps. Mowie includes Google Maps features and content: the address lookup and the aerial view you trace your lawn on. Your use of those features is subject to the then-current Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy, as well as these terms.

13. Changes to these terms

We'll give you at least 14 days' notice by email before a material change to these terms applies to you; you can close your account before then if you don't agree. A change doesn't apply to a job you'd already booked, and we never change the price of a booked job. Corrections and clarifications that don't change your rights may be posted with a new version date only.

14. Complaints and disputes

If you have a complaint about Mowie, contact us at info@mowie.com.au or through the contact page. We acknowledge complaints within 2 business days and aim to resolve them within 10. Privacy complaints follow the process in the privacy policy, and you can go to the Office of the Australian Information Commissioner. For consumer matters you can also contact Consumer Affairs Victoria or apply to VCAT; nothing in these terms stops you going to a court or tribunal.

15. General

These terms are governed by the law of Victoria, Australia, and its courts have jurisdiction. If any part of these terms is unenforceable, the rest still applies. You can't transfer your account or these terms to anyone else; we may transfer them to a successor operator of Mowie (for example a company set up to run it) with notice to you. Notices from us go to the email address on your account. These terms, the privacy policy and the guarantee page are the whole agreement between you and Mowie about the platform. If we don't enforce a term on one occasion, we can still enforce it later.

Contact: info@mowie.com.au · contact page · vendor terms · privacy policy